Our Policies
Clear expectations for great partnerships. When you know exactly what to expect—and what we expect from you—projects run smoothly and everyone stays happy.
Payment & Pricing
Payment schedules and terms
Scope & Revisions
Project scope and changes
Timelines
Timeline expectations
Support & Response
Support response times
This page summarizes our key policies in friendly language. For complete legal terms, see our Terms of Service and Privacy Policy.
Payment & Pricing
How Payment Works
Build Packages:
- • Essentials ($500): 50% deposit, 50% at launch
- • Growth ($1,200): 40% deposit, 40% at design approval, 20% at launch
- • Premium ($2,500): 33% deposit, 33% at design approval, 34% at launch
Hosting Plans: Monthly plans charged on 1st of each month. Annual plans paid in full at start.
Accepted Payment Methods
- • Bank transfer/ACH (preferred - no processing fee)
- • Credit/debit card (3% processing fee added)
- • PayPal (3.5% processing fee added)
Late Payments
Grace Period: 5 calendar days after due date with no penalty. After grace period: 10% late fee applied, support suspended after 10 days overdue. First-Time Courtesy: Late fees waived for first occurrence if you communicate proactively.
Scope & Revisions
What's a "Revision Round"?
One formal review cycle: We present work, you review comprehensively (minimum 48 hours), you provide ALL feedback in one consolidated document, we implement ALL approved changes, we present revised work. This encourages thoughtful, complete feedback rather than endless small tweaks.
Exceeding Revision Allowances
- • Essentials (2 rounds): Additional rounds $50 each
- • Growth (3 rounds): Additional rounds $50 each
- • Premium (unlimited within scope): No charge within agreed scope
Scope Changes
Minor changes (within 10% of project value) can be incorporated if identified early. Major changes (exceeding 10%) require formal change order with written description, additional cost, timeline impact, and your approval before proceeding.
Timelines
Standard Timelines (From Content Receipt to Launch)
- • Essentials: 2-3 weeks
- • Growth: 4-6 weeks
- • Premium: 6-10 weeks
These are estimates based on typical projects. Timeline starts when deposit is paid AND content is provided AND discovery is complete.
Project Clock Pauses When:
- • Awaiting your feedback or approvals
- • Awaiting your content
- • Awaiting your payment
- • You request delay
- • Force majeure events (natural disasters, internet outages, etc.)
If We Cause Delays
- • Delays over 2 weeks beyond estimate: 10% discount on final payment
- • Delays over 4 weeks: You can cancel with full refund
Support & Response Times
Business Days & Hours
Monday - Friday: 9:00 AM - 5:00 PM MT (Excluding U.S. federal holidays). Requests received outside business hours timestamped as received on next business day.
Response Times by Plan
Essential ($10-15/month): 3-5 business days support response
Plus ($28-40/month): 1-2 business days support response, 30 minutes updates monthly
Premium ($70-100/month): Same/next business day support response, 2 hours updates monthly
What's an Emergency?
Qualifies: Site completely down, security breach, critical functionality broken
Not an emergency: Desired content updates, cosmetic issues, performance slower than preferred
Cancellations & Refunds
Build Package Cancellations
- • Before work begins: Full refund minus $100 admin fee
- • After work begins, before design approval: 50% refund
- • After design approval: 25% refund
- • After final delivery: No refund
Hosting Plan Cancellations
Monthly plans: Cancel anytime with 30 days notice, no refund of current month. Annual plans: Cancel anytime with 30 days notice, no refund of unused months (annual pricing is discounted for commitment). After cancellation: site transferred to you or taken offline per your preference.
Annual Bonuses (Plus & Premium Plans)
Eligibility
Plus Plan: After 12 consecutive months, receive 1 new page + 1 collection setup. Premium Plan: After 12 consecutive months, receive 2 new pages + 1 collection setup + 1 small component.
Anniversary date = date of first hosting payment. Months must be consecutive. Bonus must be requested within 90 days of anniversary. Unredeemed bonuses expire.
Last Updated: October 29, 2025